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https://www.dell.com/downloads/emea/services/ie/en/nbd.pdf
Next Business Day On-site Service 23/04/2004 Page 1 Dell’s Next Business Day On-site Service Description (“NBD Service”) I. NBD Service Overview Next Business Day On-site Service includes, from the date of delivery, a support service designed to assist in giving you peace of mind.
https://www.dell.com/community/Customer-Care-Wiki/NBD-Next-Business-Day-On-site-Service/ta-p/5191451
The term, "Next Business Day Onsite service" refers to the onsite technicians obligation to call you to schedule an appointment by the “Next Business Day” after receiving the part from Dell. We do our best to keep replacement products available for our customers and a large majority of orders are shipped within the time frame referenced at the point of contact.
https://marketing.dell.com/Global/FileLib/hp_microsite/dell-support_services.pdf
The most basic level of support. Dell ProSupport Premium hardware and software support available around the clock, 24x7x365. • Single point of accountability with highly-trained experts. • Next Business Day onsite service with optional parts and labor response. • Third party collaboration for …
https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC Support Services are built on a foundation of artificial intelligence (AI), machine learning and data analytics. Our Support Services are changing the way you look at saving time and increasing availability. Maximize productivity and uptime with the support expertise, insights and technologies we’re known for across the globe.
https://community.spiceworks.com/topic/434609-dell-next-business-day-warranty-frustrations
Jan 23, 2014 · Client paid for Next Business Day On-Site warranty. They take a couple days to ship the part, then 24 hours for the tech to call, then wait more to get someone to come out. Next Business Day, in Dell terms, means "Whenever we get around to it maybe" Edited Jan 29, 2014 at 21:34 UTC
https://www.bizjournals.com/sanfrancisco/stories/1999/04/26/smallb5.html
Apr 26, 1999 · A lot of them have purchased Dell computers thinking they could expect service the next business day. That next business day warranty is a big selling point, Michael. My customers are small ...Author: Brad Patten
https://www.cnet.com/forums/discussions/dell-extremely-poor-service-next-business-day-warranty-582454/
Feb 18, 2014 · Reporting: Dell - Extremely Poor Service - Next Business Day Warranty This post has been flagged and will be reviewed by our staff. Thank you for helping us maintain CNET…
https://www.dellemc.com/nl-nl/services/support-services/prosupport-client-suite.htm
Dell EMC’s ProSupport Suite for PCs offers that level of service. Using proprietary SupportAssist 2 technology, the ProSupport Suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to ProSupport engineers – giving you 24x7 back ...
https://i.dell.com/sites/csdocuments/Legal_Docs/en/us/prosupport-for-enterprise-sd-en.pdf
Next Business Day On-site Response Following telephone-based troubleshooting and diagnosis, a technician can usually be dispatched to arrive on-site the next business day. • Calls received by Dell EMC after local cutoff at Customer site local time may require an additional business day for service technician to arrive at Customer’s location.
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