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https://www.quora.com/What-is-the-difference-between-a-BPO-and-a-technical-support-job
We can’t compare a ward-boy/nurse with a doctor/surgeon, isn’t it? From a certain perspective every job involving getting earnings from others in return for doing something for them is customer service. People have this professional confusion only...
https://www.quora.com/Whats-the-difference-between-a-call-center-and-customer-service
Apr 25, 2019 · Call center is basically a centralized office whose main purpose is to handle large volume of telephonic calls from current and potential customers especially for providing customer service functions of any organization. Call center is capable of ...
https://www.helpscout.com/blog/customer-service-vs-customer-support/
While both focus on helping customers, the difference between customer service and customer support is that customer support is a specific type of customer service involving other skills such as documentation, product feedback, and technical problem solving.
https://keydifferences.com/difference-between-bpo-and-kpo.html
May 19, 2017 · Knowledge Process Outsourcing (KPO) is a subsegment of BPO, wherein those processes which involve knowledge related work are handed over to outside party. There is a fine line of difference between BPO and KPO, which we have discussed in …
https://roicallcentersolutions.com/customerservice/difference-between-outsourcing-and-business-process-outsourcing/
BPOs can include phone and email relations with customers, but they can cover more processes than just customer relations. The difference between outsourcing and business process outsourcing may seem arbitrary, and they’re used interchangeably so often in modern times that many people do indeed use the former while meaning the latter.
https://www.wallstreetmojo.com/bpo-vs-kpo/
Difference Between BPO vs KPO. BPO vs KPO – These days outsourcing is used by almost all sectors, multinational companies, all industries. It’s basically hiring of third-party service provider for various services and solutions. There are many services like marketing, operations, human resources, technical support, customer support etc. are outsourced to save cost, time, and manpower by ...
https://www.iccs-bpo.com/BPO/KPO-vs-BPO
KPO vs BPO: Difference between KPO and BPO. ... Over the time, Business Process Outsourcing (BPO) has gained ample importance, by providing services related to marketing, human resources, customer support, technical support, etc. Knowledge Process Outsourcing or KPO is a subset of BPO. KPO involves outsourcing of core functions which may or may ...
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