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https://www.ebay.com/help/returns-refunds
Appeal eBay's decision about a return or missing item for buyers If you don’t agree with our decision after we’ve been asked to step in and help resolve an issue between you and a seller, you can appeal by providing new information within 30 days of the case being closed.
https://www.ebay.com/help/buying/returns-refunds/appeal-ebays-decision-return-missing-item-buyers?id=4039
Appeal eBay's decision about a return or missing item for buyers enter the key words you want to ask for help Enter your search term to display live search results.
https://www.ebay.com/help/home
Return an item for a refund Popular article Get help with an item that hasn't arrived Popular article Tracking your item Popular article Shipping your items Popular article Creating a listing Popular article Manage returns, missing items, and refunds for sellers Popular article
https://community.ebay.com/t5/Archive-Selling/eBay-made-final-decision-and-asked-buyer-to-return-item-at-my/td-p/23881557
But to my surprise someone from eBay made a final decision that they have decided in buyer's favor and buyer is given return shipping lable to send it back to me and momen they will noticed its delivered they will refund buyer and I have to pay return shipping charge as well.
https://community.ebay.com/t5/Member-To-Member-Support/Escalate-your-case/qaq-p/28749047
Dear eBay Community. I have message. Dear vpetrovvn1951, Your eBay Buyer Protection case is open. If you are unable to work things out with the seller, you are now eligible to escalate this case to eBay Customer Support for a final decision. If we don't hear from you by 07-26-2018, we'll assume y...
https://community.ebay.com/t5/Archive-Buyer-Central/eBay-Customer-Support-decided-to-deny-me-a-refund-based-on-a/td-p/18691455
The seller wrote on 11/21/2013 that, "Your address is undeliverable. That's not our mistake. We can discuss how to do when the item return to me". eBay Customer support wrote on 11/27/2013 that, "eBay Customer Support has reviewed the case and made a final decision…
https://community.ebay.com/t5/Archive-Selling/ebay-has-made-a-final-decision-on-your-case-Be-warned-there-can/td-p/18672621
It took like 10 hours until the following message popped up in our inbox. "ebay has made a final decision on your case. The case decided in the Buyer's favor. ... ebay customer's support then says. Oh yes, we decided this case against you as the USPS seemingly delivered this parcel wrong. ... we called ebay again. -> Outcome: Oh final decision ...
https://community.ebay.com/t5/Archive-Buying-Selling-Basics/Can-you-appeal-a-case-once-ebay-has-made-its-decision/td-p/1526392
The buyer received the item, had clear buyer's remorse and then claimed the item was not authentic. I have a receipt demonstrating its purchase and a long history of selling authentic designer items on enay. I offered that to ebay, but they didn't even ask for it and simply decided in buyer's favor!...
https://www.thebalancesmb.com/how-do-i-contact-ebay-customer-service-directly-1140146
eBay Answer Center: This is also true for eBay's Answer Center, which is basically eBay's shadow customer service system, powered by the eBay community and a few eBay staffers that pop in and post every so often. The Answer Center is easy to use and more helpful in many cases than eBay customer service.
http://www.ecommercebytes.com/C/letters/blog.pl?/pl/2012/2/1329248246.html
Feb 14, 2012 · It seems to me that customer service for most large businesses are about the same. It really depends on which rep picks up your call. I've had both good and bad customer service with cell phone, cable, medical billing, bank, you-name-it type of companies. I recently had a very positive experience with eBay customer service.
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