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https://www.dellemc.com/en-us/services/support-services/index.htm
Dell EMC IT Support services driven by artificial intelligence (AI) and deep learning maximize your productivity optimize your IT environment. ... 24x7x365 access to hardware and software experts ; ... PREMIUM SUPPORT PLUS The ultimate support for your PC. Premium Support Plus offers the most features in one plan for your Dell PCs. Support when ...
https://www.cds.net/storage-server-network-maintenance/dell-emc/server-network-support.html
At some point Dell EMC will discontinue support for their server products. In general, hardware support is first withdrawn and then later, software support. By cancelling a product line, the OEM can push customers into a technology refresh. But CDS can help you escape this cycle.
https://www.nlchi.nl.ca/images/2016-021_-_EMC_Hardware_Software_and_Services_-_Tender_Document_-_2016-12-02.pdf
Dec 02, 2016 · 458-001-481 emc granular recovery for microsoft=ic 1 $0.00 456-111-143 emc glr for ms apps enabler=ca 1 $0.00 m-preswdd-m1 premium software support (dd) 1 $0.00 ps-bas-nwia onsite implementation 1 $0.00 ps-bas-dpa dpa basic quickstart 1 $0.00 shipping $0.00 total $0.00 software services vendor response table 2016-021 emc hardware, software, and ...
https://www.dellemc.com/en-us/services/support-services/prosupport-client-suite.htm
Dell EMC’s ProSupport Suite for PCs offers that level of service. Using proprietary SupportAssist 2 technology, the ProSupport Suite provides predictive alerts to help you stay ahead of issues, proactive support to help you quickly repair both hardware and software problems and priority access to ProSupport engineers – giving you 24x7 back ...
https://i.dell.com/sites/csdocuments/Shared-Content_services_Documents/en/la/prosupport-collaborative-software-assistance-list-enterprise-and-end-user.pdf
ProSupport Suite and Premium Support Collaborative Assistance Dell and/or Dell EMC assists with troubleshooting third-party hardware and software across your enterprise and end-user environments. Citrix Invincea Cloudera IP Infusion Cumulus Networks Cycle Computing Cylance DataCore DataDirect Networks (DDN) Dorado DriveSavers Data Recovery
https://www.parkplacetechnologies.com/knowledge-center/blog/emc/how-to-renew-emc-supportand-when-not-to/
Although customers can contact EMC to determine if extended support is an option, at this point, EMC’s solution is neither reliable over the long-term nor cost-efficient. Software updates, engineering interest, and corporate commitment to hardware older than five years is minimal, so better support is available through an alternative provider.
https://www.parkplacetechnologies.com/knowledge-center/blog/emc/emc-vnx-end-of-life-milestones-and-what-they-mean-for-you/
Recommended Response: Before the end of regular EMC support, customers should compare hardware upgrades versus alternative support options, which can extend hardware life and save money. 6-Month Extended Support. EMC does offer—at its sole discretion—extended support contracts on a six-month, pre-paid basis.
https://www.dell.com/en-us/shop/help-me-choose/cp/hmc-premium-support-plus
24x7 direct access to expert hardware and software phone support* Onsite support after remote diagnosis * Collaborative help to resolve everyday software issues* International support – help that travels with you* Proactively finds issues through SupportAssist features and contacts Dell …
https://www.dell.com/learn/us/en/25/services/support-services-prosupport-client-software-support
Core operating system and software applications troubleshooting are provided with hardware purchased directly from Dell, whether for data center or end user. Core software support includes unlimited, toll-free phone-based troubleshooting support for core applications, operating systems and firmware for the duration of the support contract.
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