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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
It is within this atmosphere that the service and support industry is encountering dual, counter-balanced forces that will shape its future: Automation. The customer experience.
https://www.ciegate.com/it-support/the-future-of-it-support/
Oct 04, 2018 · The future of IT support requires many types of adjustments for managed services companies. End Users Require Less Hands-on Support. Self-service knowledgebases, community-based support and AI-powered assistance decrease the amount of hands-on support the IT support team delivers to end users.
https://www.cognizant.com/perspectives/future-of-it-support-so-long-help-desk-hello-service-desk
Mar 19, 2015 · Future of IT Support: “So Long, Help Desk. Hello, Service Desk!” Cognizant In other words, the service desk will have additional gadgets to manage, not …
https://www.servicedeskinstitute.com/2018/02/07/future-support-now/
Therefore it is crucial that support organisations and service desks prepare for the future, now. Do more with what you have! As our industry transforms and matures, last century standards for cross-team communication become less and less efficient and certainly can’t keep up with today’s fast paced environment requirements.
https://itsm.tools/analyst-2-0-what-does-the-future-of-it-support-look-like/
Sep 20, 2017 · The Service Desk Institute (SDI) has recently published a report on the future of IT support called " Analyst 2.0. " It covers a variety of areas including how IT service desk headcounts and analyst skills will change, the growth and impact of self-service and automation, and the current business-perceptions of the IT service desk.Occupation: Principal Analyst And Content Director
https://community.spiceworks.com/research/future-of-it
IoT: The future is now… Of all the technologies we asked IT pros about, IoT offers the most for businesses right now. Looking ahead 3–5 years, IoT devices and AI technology is expected to have the biggest impact in the workplace with 80% of IT pros saying IoT devices will be useful to their business practices and nearly 60% saying the same for AI.
https://www.helpscout.com/helpu/future-of-customer-support/
The future of customer support is unification and personalization: bringing together everything we know about the customer to personalize the customer support experience. Customers leave a trail with all kinds of different services used by businesses, from Shopify to Twilio to Wistia.Author: Scott Tran
https://www.computerweekly.com/news/2240209132/Future-Gazing-The-Future-of-IT-in-2020
In the future, the role of the CIO will be less about controlling and more about enabling the rest of the business to use technology in a more effective way.
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