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https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
http://www.sdlcforms.com/PDFClientsDownload/Global_Application_Support_Summary.pdf
Global Application Support Summary Application Name Version Confidential – ©2015 Documentation Consultants (www.SDLCforms.com) Document: 9350 Page 4 of 30 1. Document Purpose: This document provides a vehicle to record critical design, development, production support, Infrastructure, and security data on all applications.
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
By Jack Rosenberger. Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL Technologies. If that budgetary stat isn't disturbing enough, consider this one: 83 percent of the aforementioned CIOs expect the cost of app support and maintenance to increase this …
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
The model you choose, develop, and refine should be the one that works best for you and your customers. Going for global support. There are more than a few ways to provide the support your customers need, and if you’ve decided to take the leap and provide global support, you need to be prepared to follow through on that service level agreement.
https://d16cvnquvjw7pr.cloudfront.net/resources/whitepapers/FollowTheSun_ebook.pdf
THE FOLLOW-THE-SUN SUPPORT MODEL 3 THE FOLLOW-THE-SUN SUPPORT MODEL The traditional “follow-the-sun” model is a type of global workflow in which issues can be handled by and passed between offices in different time zones to increase responsiveness and reduce delays. It was developed to provide round-the-clock customer service, literally
https://it.toolbox.com/blogs/bobwhite/building-a-sap-support-model-081806
Things like regional and global change control, management and quality assurance, testing, standards and data management. Step 4 - Design the Model Based on information obtained in the previous two steps, you should be in a position to design your support model, which will include support processes, organizational structure, and staffing ...
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_managing%20capacity%2013082013.pdf
A successful application support model begins well in advance of go-live. It is imperative to assess internal and external needs and capabilities, prepare operations for transition, and define a clear end-state. Proper attention and effort to these activities can significantly increase the
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model 2. Over the past decade, most large corporations have turned to Enterprise Resource Planning (ERP) solutions to enable a seamless flow of information and transactions across diverse business functions, business units and geographic boundaries.
https://www.ogf.org/documents/Drafts/old/GridUserServicesBestPractices-02221.doc
A Support Model. As a basis for outlining the best practices, a model of support is given. The elements of this support model are based on the current practices and expected needs for Grid environments. This is a straightforward mapping of a general support model of a modern high-performance computing center to a grid environment.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance
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