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https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Application Support Creating sustained value Value can only be gained from an enterprise resource planning system if an application management strategy is in place, supported by tried and tested methodologies and tools. Deloitte has identified five key dimensions to develop a world-class application support framework. These dimensions are:
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1.aspx
Evaluating Technical Support Models: Tiered Support vs. Swarming, Part 1. ... Application management (responsible for the design, development, and support of applications) ... Global Knowledge, Phoenix TS, and other training organizations. For more about Paul, please visit www.optimalconnections.com.
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
By Jack Rosenberger. Nearly four of every 10 dollars in a large organization's IT budget goes to application support and maintenance (ASM), according to a new survey of 300 U.K. and U.S. CIOs conducted by HCL Technologies. If that budgetary stat isn't disturbing enough, consider this one: 83 percent of the aforementioned CIOs expect the cost of app support and maintenance to increase this …
https://relate.zendesk.com/education/follow-sun-provide-great-global-support/
Going for global support. There are more than a few ways to provide the support your customers need, and if you’ve decided to take the leap and provide global support, you need to be prepared to follow through on that service level agreement. Whether you state 24/7/365 availability or something more limited, you’ve got to be there.
https://www.slideshare.net/Agcristi/accentures-own-erp-production-support-model
Apr 22, 2010 · Planning for and sustaining high performance Accenture’s Own ERP Production Support Model 2. Over the past decade, most large corporations have turned to Enterprise Resource Planning (ERP) solutions to enable a seamless flow of information and transactions across diverse business functions, business units and geographic boundaries.
https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance
https://www.cio.com/article/2437034/models-for-global-it-governance.html
Models for Global IT Governance You need a governance model for managing a global IT organization that supports clear decision making, oversight and visibility into what's happening across time ...Author: Richard Pastore
https://www.slideshare.net/jnoble100/establishing-24x7-support-operations
Apr 06, 2013 · 1. Establishing 24x7 Global Support Operations Author – Jason Noble ([email protected]) Support Global 24x7Service Excellence 2. Introduction Establishing global 24x7 client & application support 1. Benefits 2. Costs 3. Challenges 4.
https://www.opswat.com/blog/how-build-global-support-organization
Jan 28, 2015 · How to Build a Global Support Organization January 28, 2015 published by Dan Lanir One of my goals over the past few years has been to expand OPSWAT's support operations to overseas offices in order to better serve customers in their local time zone and to provide 24-hour support for our premium customers.
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_managing%20capacity%2013082013.pdf
application stakeholders, defines metrics, and ties the performance of the AMS organization to the business outcomes that matter most to our clients Application Management Services Deloitte offers a complete spectrum of application services to meet the evolving demands of our clients. We offer a proven, cost-effective way for companies to rapidly
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