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https://www.theshelbygroup.com/post-implementation-support-part-1-go-live-coming/
Jan 12, 2017 · Post Implementation Support is a lot broader than organizations generally realize and contain gaps that most are unaware of. Beginning with a successful implementation to ensure that the support needs are limited to exception use cases, Post Implementation Support can be broken down into 3 phases: 1. Pre-Go Live, or “Preparation” 2.
https://www.anaplan.com/legal/HyperCare-Support/
HyperCare Anaplan HyperCare packages take our standard platform support to the next level. Learn More HyperCare Program Benefit/Service Descriptions: HyperCare Support consists of the following: First response time. The Tier of HyperCare will dictate the Response Time and Resolution Time. Anaplan will make commercially reasonable efforts to resolve cases as…
https://www.gartner.com/en/documents/3178218/how-to-plan-your-erp-project-s-go-live-hypercare-and-sta
Dec 15, 2015 · Well-run ERP projects have a carefully selected implementation approach and "go live" date to minimize business disruption. ERP leaders should adopt three best practices to plan a managed business ramp-down and ramp-up, a "hypercare" phase, and finally a period of stabilization.
https://success.coupa.com/Implement/Overview/04_Deploy/4.4_Establish_Hypercare_Plan
Hypercare period allows for a smooth period of transition from implementation resources leading the project to support resources. 4.4 Establish Hypercare Plan - Coupa Success Portal Skip to main content
https://www.onesourcevirtual.com/resources/blogs/hr-outsourcing/hypercare-support-the-secret-to-a-smooth-landing.html
Hypercare is designed to give customers a smooth landing by giving them crucial end-user support that will guide them through the stabilization phase and ensure things continue according to plan. When a deployment partner doesn’t offer a hypercare solution, the message is clear—now that you’re live on Workday, your success or failure isn ...
http://blog.upgrade.umn.edu/2014/01/what-is-hypercare-and-why-should-you.html
Jan 22, 2014 · What is hypercare and why should you care? ESUP is starting to plan for end-user support post-go live. The stabilization period after a system launch is often referred to as ‘hypercare’. It focuses on customer support, data integrity, and system stability. The ESUP hypercare effort will leverage the knowledge and experience of each ESUP ...
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