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https://searchitoperations.techtarget.com/definition/IT-operations
Mar 01, 2016 · IT operations are the processes and services administered by an organization’s information technology ( IT ) department. As such, IT operations include administrative processes and support for hardware and software, for both internal and external clients.
https://www.techopedia.com/definition/24238/operational-support-system-oss
Operational Support System: An operational support system (OSS) is a group of computer programs or an IT system used by communications service providers for monitoring, controlling, analyzing and managing a computer or telephone network system. OSS software is specifically dedicated to telecommunications service providers and mainly used for ...
https://itservicemanagement-itil.com/operational-support/
Second, is a IT Operational Functional area “Operational Support”. So basically what I think you need to so is separate different IT functional areas first – “Application Support”, “Operations Support”, other “Infrastructure Support” .
https://www.axelos.com/certifications/itil-certifications/itil-intermediate-level/operational-support-and-analysis
The Operational Support and Analysis (OSA) module is one of the certifications in the ITIL ® Service Capability work stream. The module focuses on the practical application of OSA practices in order to enable event, incident, request, problem, access, technical, IT operations and application management.
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