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https://www.techrepublic.com/forums/discussions/end-user-desktop-support-processes-best-practices/
I'm looking to pull together a list of best practices or processes that should be implemented and documented for an IT team of desktop support specialists.
https://www.servicedeskinstitute.com/insight-resource/service-desk-processes/
Aug 17, 2017 · This Best Practice guide is intended to serve as a reminder about the importance of processes to service desks and to provide inspiration for revisiting and refreshing key processes at regular intervals, according to Concept 5 of the Global Best Practice Service Desk Standard 7.0: Service Desk Processes And Procedures, to ensure they are at ...
http://www.ijiee.org/papers/329-T133.pdf
to service support processes. ... establish the best practices and improving the standard of IT . service quality that customers should demand and providers . ... An Implementation of ITIL Guidelines for IT Support Process in a Service Organization . Malleswara Talla and Raul Valverde
https://www.givainc.com/wp/help-desk-best-practices-itil-help-desk-institute.cfm
To improve, an organization must assess its current practices against those used in other organizations, or "best practices." Simply put, a best practice is the most effective way to get something done. These practices, processes, and procedures have emerged as proven models for the majority of organizations.
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