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https://wiki.en.it-processmaps.com/index.php/Service_Support
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
https://en.wikipedia.org/wiki/ITIL
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services …
https://www.certguidance.com/explaining-support-levels-itil-itsm/
May 04, 2019 · Tier-4 (Level 4) support usually refers to outside support teams who provide support to the services that are not directly supported by the organization. This support level works by following the principles of ITIL Supplier Management process.
https://www.cio.com/article/2439501/infrastructure-it-infrastructure-library-itil-definition-and-solutions.html
ITIL is a framework of best practices for delivering IT services. ITIL’s systematic approach to IT service management can help businesses manage risk, strengthen customer relations, establish ...
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