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https://wiki.en.it-processmaps.com/index.php/Service_Support
Service Support. ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes Process Objective: Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
https://searchdatacenter.techtarget.com/definition/ITIL
Dec 01, 2018 · The ITIL (Information Technology Infrastructure Library) is a framework designed to standardize the selection, planning, delivery and maintenance of IT services within a business. The goal is to improve efficiency and achieve predictable service delivery.
https://wiki.en.it-processmaps.com/index.php/ITIL_Glossary/_ITIL_Terms_S
Service. Service - A definition according to ITIL®: "A means of delivering value to customers by facilitating outcomes customers want to achieve without the ownership of specific costs and risks. The term ‘service’ is sometimes used as a synonym for core service, IT service or service package.". -- Source: [1].
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