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https://sparsolutions.com/kana-products/
KANA Response. The KANA Response Email Management solution sets the standard for smart and efficient email management. Kana Response dramatically improves agent productivity and scales to millions of managed emails a day. SPAR Solutions has a practice dedicated to providing expert services & support on the KANA Response platform. Our services cover complete range of needs including ...Location: 360 Interstate N. Parkway SE Suite 220, Atlanta, 30339, GA
https://www.cmswire.com/cms/customer-experience/customer-service-provider-kana-integrates-email-solution-with-analytics-platform-020797.php
May 07, 2013 · This week, KANA Software released a new version of its email response management solution, which is now integrated with its KANA Experience Analytics customer support …
https://kanaresponse.elcompanies.com/kanawebserver/main_help/help/reports/webhelp/whnjs.htm
KANA Response Reports includes a number of standard reports that analyze and summarize system performance and content, as well as several enhancedreports that let you select different options to report on and group by. For example, an enhanced report might display results for a particular group on a …
https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=48351
Jul 15, 2003 · KANA Automates Customer Response If your call center agents are overwhelmed by having to respond to hundreds or even thousands of customer emails each day, natural language capabilities may help. KANA today announced its partnership with Banter to embed Banter Server into KANA Response email support software.
http://kanacommunity.verint.com/
Your KANA Community Experience Starts Here! KANA Community is a secure online portal for KANA customers, employees and partners. It's a great source of information that thrives on participation.
https://www.technewsworld.com/story/20690.html
Jan 10, 2020 · Response 7.5 is attractive to Kana's large CRM customer base for that reason, and although e-mail is not the most cost-efficient customer-service technology, Kana is well suited to address a …
https://en.wikipedia.org/wiki/Kana_Software
KANA Software, Inc. is a wholly owned subsidiary of Verint Systems (NASDAQ: VRNT) and provides on-premises and cloud computing hosted customer relationship management software products to many of the Fortune 500, mid-market businesses and government agencies. History.Headquarters: Sunnyvale, California
https://www.yahoo.com/news/KANA-Announces-Response-10-iw-2697829819.html
May 13, 2011 · "KANA continues to support our channel products such as Response & IQ, even as we make significant investment in next-generation Service …
https://www.destinationcrm.com/Articles/ReadArticle.aspx?ArticleID=89464
May 07, 2013 · "The latest release of KANA Response draws upon what has been a traditional strength for KANA since its inception—email management—and adds powerful new features, such as integration with KANA Experience Analytics, which is increasingly necessary to meet the needs of today's multichannel contact centers," said James Norwood, chief marketing officer at KANA Software, in a …
http://www.businesswire.com/news/home/20050711005058/en/Bruce-Power-Generates-Enhanced-Internal-Desk-Support
Jul 11, 2005 · Bruce Power Generates Enhanced Internal Help Desk Support with KANA Response; Email Response Management Improves Canadian Power Company's Ability to Effectively Prioritize and Resolve Employee ...
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