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https://searchitchannel.techtarget.com/feature/What-should-be-included-in-a-managed-services-agreement
Sep 25, 2008 · The agreement should also clearly detail what services, equipment and software applications are included, what is excluded from support, and document the minimum standards the environment must meet in order to qualify for services. The agreement should embody the MSP's service-level agreement (SLA), prioritization process, response times, a ...
https://www.edgewave.com/wp-content/uploads/2017/09/EdgeWave_MSPA.pdf
Managed Services Provider (MSP) Agreement This MANAGED SERVICES PROVIDER (MSP) AGREEMENT (this “Agreement”) by and between EdgeWave, Inc. (“EDGEWAVE”), and the party named in the MSP Quotation as managed service provider (“MSP”), is entered into on the Effective Date set forth in the MSP Quotation.
https://nntsolutions.com/it-services/business-services/managed-services/
Managed Services (Support Agreements) Don’t waste another minute fighting network issues. NNT business service plans reduce downtime through availability monitoring, predictive failure monitoring, utilization monitoring, and asset management monitoring. With
https://serverguy.com/service-level-agreement-managed-services/
TheServerGuy Service Level Agreement – Managed Services . ... as well as access to hardware maintenance and technical support personnel at the data center should be granted. If proper information is not provided, or updated to us, we can not be held responsible for any issues in …
https://support.ptc.com/support/legal-agreements/hosting-terms/pdf/Managed-Services-Hosting-Terms-nonSAAS-Eng-14-Jan.pdf
to issues arising from the Managed Services; issues with the underlying Hosted Software are addressed by PTC’s technical support organization under the terms and conditions in the License Agreement. (a) Managed Services Support Hours. PTC’s technical Managed Services staff are available for support
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