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https://searchitchannel.techtarget.com/feature/What-should-be-included-in-a-managed-services-agreement
The agreement should also clearly detail what services, equipment and software applications are included, what is excluded from support, and document the minimum standards the environment must meet in order to qualify for services. The agreement should embody the MSP's service-level agreement (SLA), prioritization process, response times, a ...
https://computercrews.com/documents/services-agreement.pdf
The Managed Services Agreement (“Agreement”) is for term of _____. The Agreement automatically renews for a subsequent term equal to the term of the initial term of the Agreement beginning on the day immediately following the end of the ... under warranty or an active vendor support contract; otherwise, Client shall have all necessary ...
https://www.1stcommercialcredit.com/blog/category/business-tips/an-overview-of-managed-services-provider-agreements/
Mar 26, 2014 · An Overview of Managed Services Provider Agreements. Posted on March 26, 2014 in Business Tips. A managed services provider agreement is a written contract between a provider and its client that outlines the level of service the provider will deliver.
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