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https://support.oracle.com/epmos/faces/MosIndex.jspx
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https://community.oracle.com/thread/1125585
Sep 02, 2010 · Hi All, I have an open SR at oracle support and they don't answer anymore (since 10 days now). Can I escalate such a call to force them to react? If so, how can I do that in metalink? I cannot find a button for that... Thanks, Konrad
https://blogs.oracle.com/support/support-escalation-processagain
Aug 19, 2009 · If you choose the option for non-technical issue, Global Customer Care will receive your request to escalate the SR. Step 2 – Initiate Escalation: Here is my existing Service Request#, I would like to speak with and receive a callback from the Escalation Manager. This used to be called the Duty Manager 5+ years ago.
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Step 3 – Request Support Management Attention. "The magical phrase that pays": Here is my existing Service Request #, I would like to speak with and receive a callback from the Support Manager. This used to be called the Escalation/Duty Manager 9+ years ago.
http://www.oracle.com/us/support/library/my-oracle-support-basics-1914391.pdf
My Oracle Support Community and the Knowledge Base to facilitate reduction of internal support tickets Service Request access can be restricted through Service Request profiles Patch Download access can be restricted and/or limited to specific products by user Knowledge preferences and PowerViews can be defined to
https://www.oracle.com/support/contact.html
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an ...
https://community.oracle.com/thread/1125585
Sep 02, 2010 · The Support Analyst will then engage the Service Request Escalation Owner who will be responsible for managing your escalation. Requesting a Service Request escalation via My Oracle Support is also an option; however, the same escalation information must be provided in the Service …
https://support.oracle.com/epmos/faces/MosIndex.jspx
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https://it.toolbox.com/blogs/naeemqurashi/how-to-get-an-oracle-sr-escalated-to-support-duty-manager-120707
You are frustrated with the speed of resolution of an SR you have opened with Oracle Support. You can escalate an SR to Support Duty Manager by calling Oracle Supports toll-free number. When you call, do not select the option for an existing SR even though you are calling on an existence SR. Select the option for a new SR. This option will...Author: Naeem Qurashi
https://www.ecapitaladvisors.com/blog/dos-donts-oracle-support-escalation/
Home / Blog / The DOs and DON’Ts of Oracle Support Escalation ... First off, you’ll need to log into My Oracle Support at https://support.oracle.com. If you don’t find help in the knowledge base, your next step will be to create a Service Request, or “SR”. ... Use this specific phrase: “Here is my existing Service Request #, I would ...
https://www.quora.com/How-do-I-escalate-a-SR-on-Oracle
May 18, 2017 · 1. Call Oracle toll free number 18004258448 and ask them to escalate and they will ask you for some info like manager details and work time. 2. Comment on the SR about the same with manager name,email id and phone.
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Step 3 – Request Support Management Attention. "The magical phrase that pays": Here is my existing Service Request #, I would like to speak with and receive a callback from the Support Manager. This used to be called the Escalation/Duty Manager 9+ years ago.
https://support.oracle.com/epmos/faces/MosIndex.jspx
Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved.
https://blogs.oracle.com/support/support-escalation-processagain
Aug 19, 2009 · If you choose the option for non-technical issue, Global Customer Care will receive your request to escalate the SR. Step 2 – Initiate Escalation: Here is my existing Service Request#, I would like to speak with and receive a callback from the Escalation Manager. This used to be called the Duty Manager 5+ years ago.
https://community.oracle.com/thread/1125585
Sep 02, 2010 · Hi All, I have an open SR at oracle support and they don't answer anymore (since 10 days now). Can I escalate such a call to force them to react? If so, how can I do that in metalink? I cannot find a button for that... Thanks, Konrad
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Step 3 – Request Support Management Attention. "The magical phrase that pays": Here is my existing Service Request #, I would like to speak with and receive a callback from the Support Manager. This used to be called the Escalation/Duty Manager 9+ years ago.
http://www.oracle.com/us/support/library/my-oracle-support-basics-1914391.pdf
My Oracle Support Community and the Knowledge Base to facilitate reduction of internal support tickets Service Request access can be restricted through Service Request profiles Patch Download access can be restricted and/or limited to specific products by user …
https://www.oracle.com/support/contact.html
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an ...
https://community.oracle.com/thread/1125585
Sep 02, 2010 · You can call up Oracle support to escalate the severity of the SR. Or you can call up the duty manager. thx. 1 person found this helpful Like Show 0 Likes (0)
https://support.oracle.com/epmos/faces/MosIndex.jspx
Personalize My Dashboard Copyright © 2019 Oracle and/or its affiliates All rights reserved.
https://blogs.oracle.com/support/support-escalation-processagain
Aug 19, 2009 · Step 1 – Call the Global Support 800#. The phone menu has changed. You can choose #1 for Existing SR or #2 for New SR. If you choose #1, you will be presented with the option to either Escalate or speak to an engineer.
https://www.quora.com/How-do-I-escalate-a-SR-on-Oracle
May 18, 2017 · To escalate an SR with Oracle, you need to Dial in to the Oracle support via phone using the below numbers, if you are calling from India. India Support Hotline for all cities: a) 000.800.100.7534 (Tata Toll Free)
https://blogs.oracle.com/support/request-support-management-attention-sr-attention
Apr 13, 2015 · Oracle Support strives that the Support Manager shall respond with a sense of urgency and contact you back in 30 minutes or less. Here’s what NOT to do: Don't log a Severity 1 SR and then immediately request to speak to a Support Manager. Give Support a chance to begin work.
http://www.dadbm.com/oracle-support-mos-service-request-best-practices/
Jul 15, 2016 · In case you want to engage Oracle Support in order to receive help in an issue resolution you have to submit a Service Request (SR) at My Oracle Support website (MOS). Below I share some best practices in this area collected from different training courses and my own experience.
https://www.oracle.com/support/contact.html
Online: Go to My Oracle Support to find answers in the Oracle Support Knowledge Base, submit, update or review your Service Requests, engage the My Oracle Support Community, download software updates, and tap into Oracle proactive support tools and best practices. (You must have purchased support, have an active cloud subscription, or have an ...
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