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https://www.zendesk.com/resources/structure-customer-support-organization/
Increasingly, these questions determine the difference between acceptable customer support and great customer service. Regardless of what stage your company is at right now, use this guide to start thinking about the process of building a customer support team that works well with your organization.Author: Brett Grossfeld
https://smallbusiness.chron.com/customer-service-organization-structure-2760.html
Oct 29, 2018 · Proper organization of your customer service department can help provide direction for employees and your business. The organizational structure you …
https://d26a57ydsghvgx.cloudfront.net/content/resources/How%20to%20structure%20your%20customer%20support%20org.pdf
support team leaders who managed the support organization to keep pace with the company’s growth and to continuously provide a great customer support experience. What you’ll find here is a framework of the core elements of a customer service organization that you can use to build out your own organization.
https://openviewpartners.com/blog/anatomy-of-customer-success-team-structure-metrics-goals/
Jun 18, 2015 · Customer success has come a long way in a short amount of time. Just a few years ago, many companies were still focused on reactive customer support, but now, thanks in part to the continued rise of SaaS, proactive customer success is a well-established top priority, and it’s become increasingly rare to find a SaaS company without a dedicated customer success leader or team.
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