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OTRS is a customizable support desk software that manages workflows and structures communication so there are no limits to what your service team can achieve. ... Reduce costs and improve satisfaction by structuring customer service communication with OTRS. It’s feature-rich and easy-to-use. ... Thanks to OTRS, the company has a clear ...
http://doc.otrs.com/doc/manual/admin/5.0/en/html/otrs.html
OTRS can now use multiple customer company databases, thanks to Cyrille @ belnet-ict. OTRS can now automatically store customer user data in ticket dynamic fields for permanent storage in the ticket. This can be useful for reporting. OTRS is now able correctly assign incoming emails to existing tickets based on ticket numbers from external systems.
https://otrs.com/contact/
We provide professional solutions in the fields of ITSM, Customer Service and Corporate Security. Talk to an OTRS Expert about your needs.
https://otrs.com/how-to-buy/
How do managed OTRS Services differ from pure hosting services? With pure hosting, the service provider only manages the server space, and the customer must install and administer an application on that server. OTRS is a completely managed solution. We take care of both hardware and platform management, with appropriate monitoring, updates and ...
https://otrs.com/how-to-buy/packages/
Service packages allow you to scale OTRS to meet your business' processes and needs. This flexibility means there's an ideal solution for every sized company. Find out how to buy OTRS now.
https://otrs.com/otrs-solutions/
Customer Service, ITSM and Corporate Security – OTRS is the perfect choice for any industry. Work with our experts to tailor helpdesk solutions to your specific organizational needs.
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