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https://www.techopedia.com/definition/4217/after-sales-support
After-sales support is a service that is provided after merchandise or services have been sold. Most after-sales support involves a guarantee, warranty, upgrade or repair service. Some of the after sales customer supports includes an ongoing relationship with the original equipment manufacturer (OEM) throughout the life cycle of the product or ...
https://www.mbaskool.com/business-concepts/marketing-and-strategy-terms/7302-post-sale.html
Post sales behavior of consumer involves all the activities and the experiences that follow after the sales. Post- Sale basically means after-sales. Post sales behavior of consumer involves all the activities and the experiences that follow after the sales.
https://www.gainsight.com/blog/reorganized-entire-post-sales-organization-drive-customer-success/
Aug 14, 2019 · Our previous “post-sales” organizational structure consisted of separate Customer Success, Services, and Support teams, each with a VP reporting separately into our CEO. We’ve decided to merge those three teams into one organization, with Customer Success as the overarching objective.
https://www.clientsuccess.com/blog/4-engagement-models-for-customer-success/
Apr 19, 2019 · 4 Engagement Models For Customer Success. In each of the below customer engagement models, we’ll explore what the onboarding and post onboarding process looks like for a variety of customer success teams, and then how those can be combined for a hybrid approach to ongoing customer success. 1. High Touch Onboarding
https://www.upspostsaleslogistics.com/
In today's complex marketplace, the post-sales supply chain is no longer an afterthought. Reliable post-sales support is essential to satisfying your customers and sustaining a competitive advantage. It requires specialized expertise and technology that may be difficult to achieve on your own.
https://www.slideshare.net/dialogue-marketing/pre-and-post-sales-v2
Dec 20, 2012 · Pre-sales and post-sales support can be provided to customers on a wide range of communication channels including call centers, social media outlets, virtual customer service, mobile apps, etc. 3. Five Ways Pre-Sales Support Increases Sales During the Holiday Season 4. Pre-sales support is all about reassurance.
https://about.usps.com/future-business-model/mccannslentz.pdf
ABOUT THE AUTHORS Joseph E. McCann is Dean and Professor of Management in the Davis College of Business at Jacksonville University, Jacksonville, Florida. He is an internationally acknowledged researcher, consultant, and author of books and articles on …
https://www.investopedia.com/terms/a/aftersales-support.asp
After-sales support helps ensure that a customer gets as much use and value as possible out of their purchase. This may entail training on existing features or education about new uses or ...
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