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https://www.ok.gov/cio/Customer_Portal/Support_Processes_(ITIL)/
Home / Customer Portal / Support Processes (ITIL) Support Process (ITIL) The Office of State Finance (OSF) Information Services Division (ISD) uses the Information Technology Infrastructure Library (ITIL) framework to create a technology culture focused …
https://wiki.en.it-processmaps.com/index.php/Service_Support
ITIL Version: ITIL V2 → see also ITIL V3 2011 Processes. Process Objective: Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.. Part of: IT Service Management Sub-Processes of Service Support
https://wiki.en.it-processmaps.com/index.php/ITIL_Processes
Unlike ITIL V3, IT Service Management according to ITIL version 2 was not organized around the service lifecycle.ITIL V2 included two "disciplines": Service Support The ITIL discipline Service Support provides all operative Processes necessary for the handling of Service interruptions and for the implementation of Changes; the availability of the IT Services is thereby guaranteed.
https://processus.training/what-is-itil/
Nov 19, 2017 · 1998 -1999 – ITIL version 2 was announced. 2000 – Service support and service delivery was published considering there were more than 30 books at the time, which helped in categorisation of the support and delivery processes. 2001 – CCTA became a part of Office of Government Commerce (OGC) who owned the ITIL framework
https://en.wikipedia.org/wiki/Configuration_Management_(ITIL)
ITIL, formerly an acronym for Information Technology Infrastructure Library, is a set of detailed practices for IT service management (ITSM) that focuses on aligning IT services with the needs of business.. ITIL describes processes, procedures, tasks, and checklists which are not organization-specific nor technology-specific, but can be applied by an organization towards strategy, delivering ...
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