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This Agreement represents a Service Level Agreement ("SLA" or "Agreement") between Company name and Customer for the provisioning of IT services required to support and sustain the product or service. This Agreement remains valid until superseded by a revised agreement mutually endorsed by the stakeholders.
https://www.teamsupport.com/customer-support-sla-template
SLA TEMPLATE: Service Level Agreement for Customer Support Service Level Agreements are important in business to business relationships because they lay out the expectations and responsibilities of each party with regards to the level of service to be provided (the "service agreement contract").
https://www.researchgate.net/file.PostFileLoader.html?id=57dd01cc217e20833c09de99&assetKey=AS%3A407226234753028%401474101708851
This document is a template for establishing a Service Level Agreement with an external vendor providing application support and maintenance. A Service Level Agreement …
https://www.sampleforms.com/service-level-agreement-form.html
As might be obvious from the name, this is a service level agreement template in MS Word format. So, in case your system does not support PDF, you can use this to help you draft a perfect agreement. Customer Service Level Agreement
https://www.techdonut.co.uk/it-support/it-support-contracts/sample-service-level-agreement
A service level agreement (SLA) forms part of the contract between your business and its IT supplier The SLA sets out what levels of service are acceptable and - crucially - explains what compensation you will receive if the IT supplier fails to meet these levels. Sample service level agreement SLAs come in many shapes and sizes.
https://www.givainc.com/wp/sample-it-help-desk-service-level-agreement-sla.cfm
Jan 01, 2014 · Implementing Service Level Agreements - IT Service Desk - The critical element in service delivery Sample Service Level Agreement (SLA) Service Desk/Help Desk Best Practices Assessment Questions Help Desk Staffing Models - Simple Analysis Can Save You Money How Does Your Help Desk Measure Up? - A Help Desk can cut costs and enhance productivity.
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
Customer support emails received from Gold and Silver Coverage Customers during Offices Hours will be attended to by the first available Service Provider representative. ... Service Level Agreement (SLA) …
https://finance.uw.edu/c2/mps/content/service-level-agreement
Service Level Agreement. The purpose of this Service Level Agreement (“SLA”) is to formalize an arrangement between the University of Washington (the “University” or the “UW”) and Ricoh USA, Inc. (“Ricoh”) to deliver equipment, supplies and support services, at specific levels of support.
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