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http://www.ccsu.edu/it/itpolicies/pdf_documents/SLA_hardwaresupport_plcy.pdf
Service Level Agreement (SLA) Hardware Support Agreement Support Issue Hardware Repairs Including Computer Peripherals – CCSU Owned Equipment Sponsoring Office Information Technology (IT) / Client Support Sponsoring Office Contact(s) Lynn Bonesio-Peterson, Chief Information Officer 860-832-1848
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
direct Software technical support and/or Hardware replacement services for the purchased Check Point products. 1. DEFINITIONS: “Advance Hardware Replacement” means a Hardware replacement service for Customers who have purchased Hardware Support, whereby after Check Point TAC approves an RMA, Check Point delivers a
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS is defined as software applications hosted by the vendor where the City does not take ownership of the software and is instead purchasing access to ...
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
https://www.ben.edu/information-technology/user-services/upload/Benedictine-University-SLA-3-2016.pdf
the Desktop Service Level Agreement regarding further information about computer hardware and software application support. Standard Software The following is a list of standard university licensed software applications which OIT supports on university owned faculty, staff and student computers: Standard Operating Systems Windows
https://en.wikipedia.org/wiki/Service-level_agreement
A service-level agreement (SLA) is a commitment between a service provider and a client.Particular aspects of the service – quality, availability, responsibilities – are agreed between the service provider and the service user. The most common component of an SLA is that the services should be provided to the customer as agreed upon in the contract.
https://it.ucsf.edu/policies/it-field-services-service-level-agreement
Apr 30, 2019 · This is a Service Level Agreement (SLA) between the client and UCSF IT Field Services (ITFS) to document: ... Software Support ... and with Documents Media and Mail to ensure compatibility with their hardware service. Support for multi-function devices besides printing is …
https://seqlegal.com/blog/software-support-slas
Written contracts covering the provision of software support services often incorporate some kind of service level agreement, or SLA for short. If you have been tasked with preparing or negotiating a software support SLA, and are looking for some guidance, this post should help you.SLAs may cover more than just software support services. For example, where hosting, hosted services and/or ...
http://www.ccsu.edu/it/itpolicies/pdf_documents/SLA_hardwaresupport_plcy.pdf
Service Level Agreement (SLA) Hardware Support Agreement Support Issue Hardware Repairs Including Computer Peripherals – CCSU Owned Equipment Sponsoring Office Information Technology (IT) / Client Support Sponsoring Office Contact(s) Lynn Bonesio-Peterson, Chief Information Officer 860-832-1848
https://www.checkpoint.com/downloads/service_level_agreement/support-sla.pdf
direct Software technical support and/or Hardware replacement services for the purchased Check Point products. 1. DEFINITIONS: “Advance Hardware Replacement” means a Hardware replacement service for Customers who have purchased Hardware Support, whereby after Check Point TAC approves an RMA, Check Point delivers a
http://www.pnmsoft.com/wp-content/uploads/2013/07/PNMsoft-Software-Maintenance-and-Support-Level-Agreement.pdf
PNMsoft (The “Vendor”) Software Maintenance and Support Level Agreement (SLA) 1. Subject to the full payment of the Software and maintenance fees, technical support shall be provided by telephone, e-mail and via the Vendor’s web site to up to 5 individuals representing the authorized users per organization.
https://it.emory.edu/catalog/_documents/Desktop%20Support%20SLA%202011.pdf
Service Level Agreement Staff Desktop Support! 2"Page" 2. [Customer]!isresponsiblefor!endJuser!training,!hardware,!software,!and!warranty!costs!associated!with!staff
https://it.emory.edu/documentation/Self-Service%20Database%20SLA.pdf
Service Level Agreement Self-Service Database 1 P a g e This document outlines the Service Level Agreement (SLA) between University Technology Services (UTS) and our Customers for the delivery and support of Self-Service Database. The purpose of this agreement is threefold: ... The scope of this agreement includes the software, hardware, and ...
https://cdn.ttgtmedia.com/searchSecurity/downloads/SAASSLA.pdf
This Service Level Agreement template is adopted by City Purchasing Policy for Software as a Service (SaaS) solutions and serves as a supplemental document to the City contract with the Vendor. SaaS is defined as software applications hosted by the vendor where the City does not take ownership of the software and is instead purchasing access to ...
https://www.nforce.com/policies/SLA.pdf
Service Level Agreement (SLA) 2 6. Software 6.1. Software is the non-physical part of the Equipment, excluding any programs other than the Operating System …
https://seqlegal.com/free-legal-documents/software-support-agreement
Support agreement contentsThe key provisions of this template, and some of the questions they try to answer, are highlighted below.Support services - What standards must the support services meet? Must they be provided in accordance with an SLA? If yes, what are the relevant service levels? Does the service provider have the right to suspend the services in the event of late payment?Customer ...
http://www.datapointusa.com/PDFiles/ServiceLevelAgreement.pdf
Service Level Agreement for the RMS Operating System Environment <month yyyy> 1.4 SUPPORT WARRANTY The Company will give the Customer support under the terms of this Agreement for System Software running on the Customer’s systems as defined within the Supported Products section.
https://www.jaguarpc.com/service-level-agreement/
Read the details of our service level agreement and hardware guarantee. ... We would not credit the time it takes to reinstall software as everyone's system has unique requirements and this is a hardware SLA not a software SLA. ... Downtime is measured from the time the customer records such failure in the support ticket system and until a ...
https://www.f5.com/services/resources/glossary/service-level-agreement-sla
A service-level agreement is a negotiated contract between a customer and a service-provider that defines the level of service the customer can expect, using measurable and verifiable terms. SLAs often refer to the level of performance or time of delivery agreed to under contract.
https://med.stanford.edu/irt/infrastructure/servers/sla.html
Our Service Level Agreement describes the IRT Operational Services provided to clients in support of their ongoing business. This is used in conjunction with customer-specific agreements for particular services.
https://sites.google.com/a/stern.nyu.edu/sternit/home/sla/supported
Hardware and Software Support. Faculty/Staff/Admin Product Recommendations. Cisco Phones. Stern IT > SLA - Service Level Agreements > Hardware and Software Support. ... Hand-held devices not specified on the supported hardware list ...
http://www.jollytech.com/download/Jolly-Technical-Support-Plan-Service-Level-Agreement.pdf
This Agreement represents a Service Level Agreement “SLA” or “Agreement” between Jolly Technologies Inc. (“Service Provider” and [Customer Name] “Customer” , together referred to as “Stakeholders”, for the provisioning of IT services required to support and to sustain Jolly software products.
https://www.checkpoint.com/downloads/support-services/collaborative-enterprise-support-sla.pdf
This Collaborative Enterprise Support Service Level Agreement (the “SLA”) is an agreement between you, the Certified Collaborative Support Provider (hereinafter “CCSP”) and Check Point Software Technologies ... involved with the delivery of various support functions to CCSP for the Software and Hardware products
https://www.unitrends.com/wp-content/uploads/Software-and-Hardware-Maintenance-and-Technical-Support-Agreement.pdf
Unitrends Software and Hardware Maintenance and Technical Support Agreement Last Updated: November 1, 2019 1.27. Technical Support (or Support): means the technical support services expressly specified in Sections 2, 3 and 4 of this Agreement to be provided on the Supported Software and Supported Hardware by Unitrends personnel or the
http://www.firefiles.com/documents/SoftwareAssurance.pdf
Software Assurance is an annual subscription that includes: Technical Support, Maintenance and Software Upgrades. Support Fees Customer agrees to pay a fee of $299/year for each user license. Payment for each renewal term shall be due within thirty (30) days of the renewal date at the Vendor’s current price for a support agreement. Non ...
http://www-01.ibm.com/support/docview.wss?uid=swg21008108
Is there an SLA (Service Level Agreement) between customers and IBM® regarding how long IBM takes to respond to and close PMRs? Do you set a "time to solve" according to the priority, such as priority 1, ASAP; priority 2, x weeks; priority 3, y weeks?
https://www.in.gov/iot/files/Service_Level_Agreement_-_FY15.pdf
Hardware and Software 4 Roles and Responsibilities 5 Customer Service – Service Level Requirements 5 ... Systems Administration services for administration and support of State of Indiana desktops, remote servers, and local (data center) servers as defined in the IOT Delivery Services ... This Service Level Agreement defines the service ...
https://app.jobvite.com/sla.aspx
Jobvite, Inc. Service Level And Support Agreement : ... any problem resulting from Customer combining or merging the Software with any hardware or software not supplied by Jobvite and not identified by Jobvite as compatible with the Software or Systems; or ... Sole Remedies for Failure to Meet the Uptime Service Level Commitment.
https://www.ibm.com/services/technology-support/hardware-software
Hardware and software support services from IBM can help you prevent and resolve issues quickly. Our integrated, around-the-clock hardware and software services are backed by IBM's product expertise, global support infrastructure, thousands of highly trained employees worldwide and Watson™ cognitive computing capabilities.
https://www.techdonut.co.uk/sites/default/files/sample_it_support_agreement.pdf
Example IT support agreement About this document This document is an example IT support agreement between a small business and an IT support company. Check the ‘IT Donut advice’ boxes for explanations of each area of the agreement. ... where more complex support on hardware/software issues can be provided by
https://it.ucsf.edu/policies/it-field-services-service-level-agreement
Apr 30, 2019 · This is a Service Level Agreement (SLA) between the client and UCSF IT Field Services (ITFS) to document: ... Software Support ... Hardware: Premium Support customers are encouraged to purchase Dell or Mac hardware based on the JACS standards. However, non-standard hardware models will be supported under Premium Support when a business ...
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