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https://oit.ncsu.edu/campus-it/campus-data-network/service-level-agreement-for-network-service/
This agreement is intended to document procedures for support of campus data networking services and to get service level expectations for these services. Further, this document specifies ComTech service level commitments as applied to network performance and support for all Network and OIT Desktop and Application Support customers.
https://www.cogentco.com/files/docs/network/performance/global_sla.pdf
This Service Level Agreement (SLA) is a part of the customer subscriber agreement (CSA or Agreement) between Customer and COGENT. ... high-quality network to support its high-speed network services (Service). As part of this commitment, COGENT is pleased to offer eligible Customers the following guarantees as concerns the Service in North ...
https://www.cisco.com/c/en/us/support/docs/availability/high-availability/15117-sla.html
Oct 04, 2005 · The well-constructed SLA then serves as a model for efficiency, quality, and synergy between the user community and support group by maintaining clear processes and procedures for network issues or problems.
https://azure.microsoft.com/en-us/support/legal/sla/network-watcher/v1_1/
This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement.
https://www.limestonenetworks.com/about/service-level-agreement.html
Network SLA. Limestone Networks guarantees a 99.9% monthly network uptime per this Service Level Agreement (from here on referred to as "SLA"). Please note …
https://azure.microsoft.com/en-us/support/legal/sla/vpn-gateway/v1_4/
This Service Level Agreement for Microsoft Online Services (this “SLA”) is a part of your Microsoft volume licensing agreement (the “Agreement”). Capitalized terms used but not defined in this SLA will have the meaning assigned to them in the Agreement.
https://www.brcc.edu/brcc/policy/sla
This Service Level Agreement (SLA) covers network and workstation services. Customers. College faculty, staff and students. Mission. Blue Ridge Community College’s computing and communications environment will support the information technology requirements related to the College’s mission and the attainment of its goals.
https://www.cio.com/article/2438284/outsourcing-sla-definitions-and-solutions.html
What is an SLA? Best practices for service-level agreements A service-level agreement (SLA) defines the level of service you expect from a vendor, laying out the metrics by which service is ...
https://www.paloaltonetworks.com/services/support/customer-support-plan
REGISTER YOUR DEVICE AND CREATE A SUPPORT PORTAL ACCOUNT. Entitlement: Support is available to you for registered devices with active support licenses. Registration: Register your device and create an account online at: https://support.paloaltonetworks.com. Enter the serial number of your Palo Alto Networks firewall and customer account number …
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