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https://www.computereconomics.com/article.cfm?id=1033
Software maintenance fees pay for two services from the commercial software vendor to the customer. First, they pay for ongoing product development that provides new product features, regulatory updates (e.g. tax table updates), and bug fixes.
https://www.cio.com/article/2436822/sap-raises-software-maintenance-fees-for-new-customers.html
The maintenance fee is the sacred cash cow for enterprise software vendors. A vendor's maintenance and support fee on each software license, usually 20 percent to 25 percent of the net license price per year, delivers bountiful margins that annually replenish the coffers of vendors like SAP and Oracle .Author: Thomas Wailgum
http://softresources.com/software-pricing-considerations/
Mar 28, 2014 · The software maintenance cost is driven by a percentage of the initial software license fee – which is usually between 16-25% of the license cost per year. You need to pay close attention to a couple of items in the software maintenance agreement as you negotiate the contract: 1) How the maintenance cost is calculated, and 2) when the maintenance cost begins.
https://www.techrepublic.com/blog/tech-decision-maker/software-maintenance-pricing-fair-or-out-of-control/
Like it or not, software and hardware maintenance is a way of life in IT. Although IT organizations make every attempt to free up enough dollars to continue moving the business forward, sometimes ...
http://blog.lookfar.com/blog/2016/10/21/software-maintenance-understanding-and-estimating-costs/
Oct 21, 2016 · Software maintenance is defined by the IEEE as: “Modification of a software product after delivery to correct faults, to improve performance or other attributes, or to adapt the product to a modified environment.” There are many software maintenance cost factors.
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a significant source of overall revenue and should not be treated as an afterthought.
https://it.toolbox.com/question/erp-annual-support-and-maintenance-fees-what-is-the-norm-031508
The annual maintenance covers software releases for one year, access to on-line knowledge base, allows end-user to purchase add-on products and purchase support plans. Unlimited phone support if available under another annual fee.
http://www.oracle.com/us/support/library/057419.pdf
Software Technical Support Policies, please refer to the attached Statement of Changes (PDF). 2. Support Terms Technical Support Fees Technical support fees are due and payable annually in advance of a support period, unless otherwise stated in
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