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https://www.consumer.ftc.gov/articles/how-spot-avoid-and-report-tech-support-scams
Tech support scammers may call and pretend to be a computer technician from a well-known company. They say they’ve found a problem with your computer. They often ask you to give them remote access to your computer and then pretend to run a diagnostic test. Then they try to make you pay to fix a problem that doesn’t exist.
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products.
https://support.hp.com/us-en/
Find and contact HP customer support and services, download drivers, diagnostic tools, manuals and troubleshooting info for your HP printer, laptop, computer, tablet, apps and services.
https://www.thebalancecareers.com/tech-support-skills-list-2063774
May 21, 2019 · Technical support staff maintain computer systems, ensure that they run smoothly, and fix problems as they arise. Tech support staff may also install and configure new hardware, undertake regular upgrades, and help other employees set up accounts, reset passwords, and other computer system related questions.
https://www.indeed.com/hire/interview-questions/technical-support
The goal of technical support is to provide help and advice to customers about products. You must understand how applicants go about solving customer issues because it's crucial to customer retention and business success.
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