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https://www.zdnet.com/article/users-to-tech-support-ratio/
Users-to-tech support ratio. How many employees should one tech support staff person oversee?CNET's Justine Nguyen explains the golden ratio of users to tech support staff, and what factors ...
https://nces.ed.gov/pubs2003/tech_schools/chapter5.asp
The majority of support personnel time is focused on acquiring, installing, and maintaining hardware and the technology infrastructure. The ratio of end users (or computers) to professional support personnel is generally very high (see sidebar topics "Four Ways to Ensure Quality Tech Support in Schools" and "Tech Support Rule-of-Thumb"). As ...
https://www.industryweek.com/the-economy/public-policy/article/22007831/it-matters-it-support-staffend-user-ratio-short-of-ideal
Survey results also indicated that CIOs from the largest companies (greater than 1,000 employees) were closest to their ideal level of technical support, with a ratio …
https://www.techrepublic.com/blog/decision-central/deciding-the-proper-user-it-support-ratio/
When figuring out staffing in your IT department, one of the hardest thing to do is to figure out exactly how much support staff you need based on the number of users you have. Here's a video from ...Author: John Sheesley
https://orangematter.solarwinds.com/2018/05/30/whats-the-average-service-desk-to-employee-ratio/
One lucky support member works in a tech-savvy environment with a 30:1 user to service desk worker ratio, while another is outnumbered with an 800:1 ratio. An informal average from 17 reported user to service desk worker ratios on numerous IT discussion threads was 242 users to one service desk worker.
https://community.spiceworks.com/topic/206833-it-staff-ratio-for-education
May 14, 2014 · Home > Industry-Specific > Education Industry IT. IT Staff Ratio for Education. by kotilap. on Mar ... We are trying to leverage technology to make work easier and provide a better experience for our users without adding tech support staff. In terms of IT staffing we have:
http://forums.techsoup.org/cs/community/f/17/t/92.aspx
Apr 23, 2004 · Nonprofit Technology Chat: What should the ratio between tech support people and computers be? Nonprofit Technology Chat: What should the ratio between tech support people and computers be? Join TechSoup The place for nonprofits, charities, and libraries. Log in. Join. Become a social impact investor for as little as $50. ...
https://itbenchmark.wordpress.com/2008/12/03/users-to-tech-support-ratio/
Dec 03, 2008 · Justine Nguyen suggests a baseline users-to-tech ratio of 60 users per one technician. Read more to find out the details. Source: Users-to-tech support ratio How many employees should one tech …
https://www.techrepublic.com/article/what-is-a-reasonable-end-user-tech-support-ratio/
Concerns of cost control combined with quality of service often make finding the optimum end-user to tech-support ratio difficult. There are a variety of factors that affect the number of support ...Author: Singer Singleton
https://anotherschwab.com/2015/09/11/how-much-tech-support-is-enough/
Sep 11, 2015 · How Much Tech Support Is Enough. @anotherschwab Heard you talk about it many times, ... rather than calculate a ratio of device to tech, I prefer to use a school based calculation (with the major assumption being we are moving towards a one device per student environment and will all get there eventually). ... Sharing tech support isn’t ...
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