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https://www.amazon.com/Technical-Support-Essentials-Advice-Succeed/dp/1430225475
Apr 02, 2017 · Technical Support Essentials: Advice You Can Use to Succeed in Technical Support [Andrew R. Sanchez] on Amazon.com. *FREE* shipping on qualifying offers. Technical Support Essentials is a book about the many facets of technical support. It attempts to provide a wide array of topics to serve as points of improvement3.3/5(2)
https://www.amazon.com/Tales-Techie-Funny-Stories-Support/dp/1495922715
May 08, 2014 · Tales from a Techie: Funny Real Life Stories From Tech Support (Volume 1) [Matt Garrett] on Amazon.com. *FREE* shipping on qualifying offers. Computer users do the darnedest things. Tales from a Techy documents some of the funniest and craziest moments in the life of a tech guy. Whether in the home or the office5/5(3)
https://www.sourcebooks.com/technical-support.html
Welcome to the Technical Support page. Sourcebooks is dedicated to bringing you books in every form possible, and we have put together some frequently asked questions to …
https://www.spiceworks.com/it-articles/funny-help-desk-tickets-part-2/
More true, funny tech support stories from the IT help desk Most people have faith in the intelligence of mankind, but if you read our article featuring 16 of the funniest help desk tickets as told by IT pros, or these other real help desk mishaps , your trust in humanity might have faltered a bit.
https://notalwaysright.com/tag/tech-support/
I work for an up-and-coming camera company as a Level 1 tech support agent. I got a customer on the line the other day who began the conversation by letting me know he was an electrical engineer and that he didn’t need to troubleshoot because there was clearly something wrong with his product.
IT humor, Tech Support Stories, Support Ticket Fails, Funny Computer Stories
http://rgalen.com/agile-training-news/2013/11/10/technical-user-stories-what-when-and-how
Nov 16, 2013 · A Technical User Story is one focused on non-functional support of a system. For example, implementing back-end tables to support a new function, or extending an existing service layer. Sometimes they are focused on classic non-functional stories, for example: security, performance, or scalability related.
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