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https://www.zendesk.com/resources/structure-customer-support-organization/
Increasingly, these questions determine the difference between acceptable customer support and great customer service. Regardless of what stage your company is at right now, use this guide to start thinking about the process of building a customer support team that works well with your organization.Author: Brett Grossfeld
https://gnssn.iaea.org/main/tsof/Pages/default.aspx
TSO Conference 2014 proceedings published in November 2018 This publication is the proceedings of an international conference Held in Beijing, from the 27th to the 31th of October 2014, with a primary objective to examine Technical and Scientific Support Organizations (TSOs) and their role in the light of the Fukushima Daiichi accident.
https://d26a57ydsghvgx.cloudfront.net/content/resources/How%20to%20structure%20your%20customer%20support%20org.pdf
support team leaders who managed the support organization to keep pace with the company’s growth and to continuously provide a great customer support experience. What you’ll find here is a framework of the core elements of a customer service organization that you can use to build out your own organization.
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