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https://www.cio.com/article/3268911/2-trends-reshaping-the-future-of-it-support.html
2 trends reshaping the future of IT support ... to augment service desk agents and support staff, as well as the ability to create what they call the autonomous help desk, the company believes ...
https://www.roberthalf.com/blog/the-future-of-work/the-help-desk-evolution-3-trends-affecting-it-support
Jan 16, 2014 · Below is a closer look at the three workforce trends that are disrupting the IT help desk, as outlined in Robert Half Technology's joint research with HDI, The Technical Support Center of the Future, and what it means for help desk and IT support professionals. 1. Mobility
https://www.futureofeverything.io/future-help-desk/
The future of the help desk lies in personalization and automation. The help desk or service desk once consisted of a single man or woman, a telephone, and a list of blanket statements that generally didn’t answer your question. In today’s interconnected smartphone world, the help desk is becoming increasingly personalized and much nicer to […]
https://digitaldefynd.com/best-it-support-courses-certification-training/
Oct 12, 2019 · Learn to address help-desk requests and run an IT help desk from. This IT help desk course will help you perform IT support, and solve problems promptly. Some of the courses included there are – – Help Desk Handbook for End Users: PC Basics, Hardware, Operating Systems, and Applications Preview by Scott Jernigan (2h 18m)
https://www.quora.com/What-is-the-future-of-an-IT-help-desk-job-career
You start your career in technology as you take the first step that you take eventually play a role in establishing professional path. It's down the street for additional responsibilities and advancement opportunities early on so that you can prep...
https://www.quora.com/What-is-the-future-of-help-desk-service-desk-and-technical-support-analyst
Jun 15, 2019 · In today’s world, almost every consumer has the facility of creativity, communication, and collaboration at their fingertips. In order to make the most of these swirling technological advancements, users have access to 24*7 Help Desk Services and ...
https://www.cognizant.com/perspectives/future-of-it-support-so-long-help-desk-hello-service-desk
Mar 19, 2015 · That explains why "service desk" recently surpassed "help desk" as the preferred name for one-stop IT support, according to HDI, the worldwide professional association and certification body for the technical service and support industry.Although the terms are sometimes used interchangeably, there is an intended difference: IT support is more than just helping users avoid downtime.
https://www.bmc.com/blogs/help-desk-vs-service-desk-whats-difference/
The IT help desk is typically seen as more tactical, with the primary goal of helping to quickly resolve end users’ immediate needs and technical issues and incidents. The help desk is reactive in nature, but is expected to be efficient and speedy. The IT help desk can be separate from or part of a larger service desk operation to improve the ...
https://www.thinkhdi.com/~/media/HDICorp/Files/White-Papers/whtppr-0114-desktop-support-road-map.pdf
support team of the future? Second-level support? End-user support? According to the 2013 HDI Desktop Support Practices & Salary Report, some common names for this function include IT service desk, technical support, desktop services, field support, and PC support.
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