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https://forums.anandtech.com/threads/what-is-the-difference-between-1st-2nd-and-3rd-tier-technical-support.629287/
Oct 09, 2001 · They do all the basic stuff and get paid crap wages. If you are reading this board, you can qualify to do 1st Tier Tech support. 2nd Tier - Who you get to talk to after 1st Tier tried their standard procedures and didn't help you any. 2nd Tier folks can "wing it" and try other stuff not documented in the 1st Tier's manuals.
https://www.definitions.net/definition/third-tier
Definition of third-tier in the Definitions.net dictionary. Meaning of third-tier. What does third-tier mean? Information and translations of third-tier in the most comprehensive dictionary definitions …
https://en.wikipedia.org/wiki/Technical_support
Tier III (or Level 3, abbreviated as T3 or L3) is the highest level of support in a three-tiered technical support model responsible for handling the most difficult or advanced problems. It is synonymous with level 3 support, 3rd line support, back-end support, support line 3, high-end support, and various other headings denoting expert level ...
http://www.thirdtier.net/
Third Tier's provides IT support for IT professionals. We help you resolve a problem or handle a project. We're the specialist or the extra set of eyes. Because we are IT Pros we don't spend time redoing what you've already done. We get right to work. Check out our Helpdesk and FAQ pages.
https://www.urbandictionary.com/define.php?term=Third-Tier
When something becomes third-tier it typically loses value and creativity along the way. A cultural phenomenon, which occurs when a current trend makes its way from an elite social circle to those with little individuality or mark of status.
https://www.thirdtier.net/blog/
Third Tier's provides IT support for IT professionals. We help you resolve a problem or handle a project. We're the specialist or the extra set of eyes. Because we are IT Pros we don't spend time redoing what you've already done. We get right to work. Check out our Helpdesk and FAQ pages.
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