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https://work.chron.com/end-user-support-job-description-13997.html
End user support specialists perform an integral role for computer software development firms, network systems vendors, software training companies, software and hardware manufacturers. End user support specialists are the first line of help when customers encounter problems or defects with products and programs. They ...
https://www.techopedia.com/definition/2645/computer-support
Computer support is the process of providing diagnostic, troubleshooting, maintenance and repair services to a computer or similar device. It allows end users to seek and receive specialized computer maintenance and management services, either locally from their home/office or remotely via the Internet. Computer support differs from technical ...
https://en.wikipedia.org/wiki/End_user
In product development, an end user (sometimes end-user) is a person who ultimately uses or is intended to ultimately use a product. The end user stands in contrast to users who support or maintain the product, such as sysops, system administrators, database administrators, information technology experts, software professionals and computer technicians.
https://en.wikipedia.org/wiki/Technical_support
Technical support (often shortened to tech support) refers to services that entities provide to users of technology products or services. In general, technical support provide help regarding specific problems with a product or service, rather than providing training, provision or customization of product, or other support services.
https://wiki.en.it-processmaps.com/index.php/Service_Support
Service Desk and Incident Management Process Objective: The "Service Desk and Incident Management" process aims to restore IT Services to their defined Service Levels as quickly as possible The process is also responsible for receiving and processing Service Requests, for assisting users, and for coordinating the Incident Resolution with Specialist Support Groups.
https://encyclopedia2.thefreedictionary.com/user+support
tech supportTechnical assistance from a hardware manufacturer, software publisher, internal help desk, educational institution or third-party support company. The most important thing to understand about getting help from tech support people is the amount of detail you need to supply them. This is a very precise business: a single, misplaced comma in a ...
https://searchmobilecomputing.techtarget.com/definition/end-user-computing-platform-EUC-platform
May 01, 2017 · This definition explains the meaning of end-user computing, also known as EUC, and how IT provides application and data access across multiple device types. ... End-user computing services. Traditionally, IT managed the different components of end-user computing separately.
https://www.pcmag.com/encyclopedia/term/53566/user-support
PC Magazine Tech Encyclopedia Index - Definitions on common technical and computer related terms. ... Definition of: user support. user support. See tech support. < Back to List ∧Top.
https://www.techopedia.com/definition/9675/technical-support-tech-support
Technical support (tech support) refers to a range services companies provide to their customers for products such as software, mobile phones, printers, and other electronic, mechanical or electromechanical products. Technical support services usually provide users with help in solving some common problems rather than providing training on how ...
https://www.cio.com/article/2438165/the-real-measure-of-great-end-user-services.html
Service level agreements are necessary to provide a base level of metrics for IT support performance, but sole reliance on SLAs is likely to create unhappy and even unproductive users.
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