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https://www.vmware.com/support/services.html
Support from the Virtualization and Cloud Infrastructure Experts As part of the VMware Services family, Global Support Services works in conjunction with VMware Consulting Services, VMware Education Services and VMware Certification Services to accelerate return on investments while mitigating risk.
https://www.vmware.com/support/services/production.html
VMware Production Support is designed with your production environments in mind. Our global support centers are staffed around the clock to provide you access to our industry-leading expertise in virtualization and years of experience supporting virtual infrastructure products in real …
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/support/vmware-support-terms-conditions.pdf
The VMware entity, effective date, Software, and Services level will be as set forth on the applicable enterprise license agreement, nS oSrder form, Customer’s purchase rder, or, o if Customer has purchase supportd on a per-incident basis, the registration form completed by Customer for that
https://www.thomas-krenn.com/en/wiki/VMware_vSphere_Support_Differences
Jul 08, 2013 · This article describes the various VMware support levels. VMware offers several levels of support. The Basic and Production support levels were formerly known as Gold and Platinum Support. For paid support, there are 4 levels of support that determine how fast a reaction occurs.Author: Thomas-Krenn.AG
https://www.altaro.com/vmware/vmware-support/
Oct 02, 2017 · With that in mind, today’s post focuses on the various types of paid support offered by VMware and how to collect diagnostic information which is often attached as part of support tickets. There’s a lot of support available but ultimately, is the service good value for money? Types of VMware Support
https://www.vmware.com/support/services/usfed.html
U.S. Federal Technical Support does not include specialized Service Level Agreements (SLAs). All the SLAs are dictated by the support offering that was purchased from the U.S. Federal price list or GSA schedule. Please refer to the SLAs that have been defined for VMware’s standard support offerings.
https://www.vmware.com/content/dam/digitalmarketing/vmware/en/pdf/services/support/vmware-basic-support-datasheet.pdf
and Subscription Service Weekday support for test, development and non-critical deployments VMware® Basic Support and Subscription Service is designed for noncritical applications - and platforms that require support during normal business hours. VMware global support centers have been strategically placed to provide you with fast and ...
https://blogs.vmware.com/vsphere/2019/10/vsphere-6-0-reaches-end-of-general-support-eogs-in-march-2020.html
Oct 16, 2019 · To maintain your full level of Support and Subscription Services, VMware recommends upgrading to vSphere 6.5 or 6.7. Note that by upgrading to vSphere 6.5 or 6.7 you not only get all the latest capabilities of vSphere but also the latest vSAN release and capabilities (with the separate vSAN license that is). ... VMware has extended general ...
https://www.softchoice.com/blogs/advisor/ssn/vmware-support-subscription-renewals-5-things-you-should-know
VMware Support and Subscription (SnS) is broken into 2 categories: 1. Technical Support: Technical assistance from VMware Global Support Services (GSS) to a customer for installation, errors and analysis of problem reports. This support varies based on the service level contracted.
https://www.air-watch.com/services/customer-support/
Support We’re in Your Corner VMware is committed to the long-term success of our customers. We offer extensive resources for customer support, technical assistance and self-help options to help you meet your mobility and business goals.
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