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https://community.spiceworks.com/how_to/64557-difference-between-1st-2nd-and-3rd-line-support
1st Line Support – Generally Helpdesk – Job titles such as Helpdesk Operator, First Line Support, IT Call Desk - This role is generally phone or sometimes internet support based. Onsite requests are usually passed to the 2nd Line Support personnel.
https://www.greycampus.com/blog/it-service-management/it-support-what-are-the-different-levels
Jan 19, 2018 · It is also known as first-line support, level 1 support, support line 1 and others to denote basic support function. The job of a Tier 1 support is to gather the customer’s data and to determine the issue. This is done by examining the symptoms and finding out the fundamental problem.
https://www.firstline-it.com/
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https://www.totaljobs.com/jobs/1st-line-support
… office in Ashton-under-Lyne, you will provide 1st line support to over 1000 company … Responsibilities: Engaging with users needing IT support by phone, email and in person, … See more IT jobs in Ashton-Under-Lyne See all IT jobs
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https://www.reed.co.uk/jobs/1st-line-support-jobs
1st Line Support - SQL Your new company A large Government Body, with a IT team based in Birmingham City Centre. Your new role As a 1st line support, you will be responsible for providing support to users, managers and all employees, providing advice and... See more Support jobs
https://www.jobsite.co.uk/jobs/1st-line-support
1st Line Support Technician Livingston, West Lothian £19,000 to £21,000 + Progression Opportunities & Development + Pension + 25 Days Holiday & Bank Holidays Excellent opportunity for an enthusiastic IT Support professional to join a growing business in a highly varied and interesting role offering great opportunities for progression and development.
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