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https://www.computerweekly.com/news/2240216589/Application-Support-and-Maintenance-ticket-costs-increase-29
The survey, carried out by Vanson Bourne, found that Application Support and Maintenance costs account for 38% of IT budgets at Global 2000 businesses, or about $11.3m for each company.
https://www.dummies.com/programming/networking/how-to-calculate-the-cost-of-applications-in-a-cloud-computing-data-center/
Storage costs (B): A proportional cost over the entire storage area network (SAN) or network attached store (NAS) needs to be determined, including management and support cost for the hardware. Network costs (C): Remember that even if an application moves into the cloud it might still generate network traffic. Accessing this cost requires ...
https://www.slideshare.net/hcl/how-to-reduce-applications-support-maintenance-cost
Jul 11, 2014 · Learn how to proactively reduce Application support & maintenance cost and impact business performance. With the continual media focus on Social, Mobile, Analytics and Cloud Services, IT executives can be forgiven for forgetting that a high percentage of existing IT spends remains locked in the management of the existing IT stage. If current ...
https://www.quora.com/What-is-the-lowest-cost-model-for-IT-application-support
The top 3 engagement models in IT are 1. VODC – Offshore Development Centre 2.Fixed Bid 3. T & M – Time and Material All these 3 models more or less have the same cost. Only the engagement and project management approach differs here. But to be ve...
https://www.quora.com/What-are-typical-maintenance-fees-as-a-percentage-of-up-front-license-costs-for-enterprise-software
An annual charge of 20% of the license fee list price is a good staring place. Depending on your business model, you may need to discount the license cost deeply, but can still get the list price for maintenance. Maintenance revenue can be a signi...
https://www.fdmgroup.com/what-is-application-support/
What is Application Support? October 7, 2010 Alistair Tech Industry. How can we define what Application Support is in a word? Simply put, it is service; understand this and you appreciate what you deliver on a daily basis. How it is delivered is a separate issue discussed later in this blog.
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
and operating a world-class enterprise application support operation. Each thread of the Support Value Delivery Methodology focuses on one of the critical dimensions of effective application management. Strategy and value: Business alignment, service objectives and cost, support scope.
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