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https://www.rasmussen.edu/degrees/technology/blog/help-desk-technician-it-career-path/
Working in IT means you’d have a path for advancement and likely much more financial stability than the dead-end job you may be working now. The only problem is figuring out where to start. If you’re serious about launching an IT career, one of the first stops you might consider is to work as a help desk technician.
https://www.businessnewsdaily.com/10954-it-career-paths-and-certification-guides.html
HPE Certification Guide And Career Paths. If you work with HP's enterprise hardware or software products, then investing in the company's certifications is a no-brainer. HPE's certification program offers a number of associate, professional, expert and master level credentials for …
https://www.academicinvest.com/science-careers/computer-science-careers/how-to-become-a-technical-support-specialist
Skills Needed to Become a Technical Support Specialist In order to become effective in a career as a technical support specialist you need to posses a certain set of skills and personality traits. These skills and traits will allow you to not only perform your job with competence; they will allow you to endure the challenges of this career and maintain a positive attitude towards your work.
https://www.helpscout.com/customer-support-career/
Since support is a quickly evolving profession, a necessary part of building a career in support is demonstrating its value and elevating the profession itself. In this guide, we’ll show you how to advocate for customer support and how to build your career within it.
https://community.spiceworks.com/topic/921942-career-progression-from-it-desktop-support
May 26, 2015 · Afternoon everyone. What has been everyones career progression from IT/Desktop support (level 1 - 2 type stuff) to where you are now? I have been in this role now for just under 3 years and that added with my previous IT helpdesk role, brings me to just under 5 years experience in "IT Support" becoming a bit of a Jack of all trades, master of none type …
https://www.quora.com/What-are-the-natural-career-paths-for-a-technical-support-engineer-in-a-software-company
QA is a pretty good career path for technical support. Some of the skills -- such as knowledge of the project and troubleshooting --cross over but some are different. Support is primarily focused on finding an immediate resolution to a specific customer problem.
https://insights.dice.com/2012/04/13/tech-support-career/
Apr 13, 2012 · Oquendo notes that it’s easy to get lost in large companies that employ 400 to 500 people in tech support. So he recommends beginning at a small to mid-size organization that offers formal training, mentoring and a crystal clear career path.
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