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https://www.dol.gov/whd/opinion/FLSA/2006/2006_10_26_42_FLSA.htm
This is in response to your request for an opinion concerning whether the position of Information Technology (IT) Support Specialist qualifies for exemption under section 13(a)(1) of the Fair Labor Standards Act (FLSA).
https://www.fordharrison.com/legal-alert-dol-opinion-letter-finds-it-support-specialist-not-exempt-from-flsas-requirements
Legal Alert: DOL Opinion Letter Finds IT Support Specialist Not Exempt from FLSA's Requirements Date Dec 15, 2006 The Department of Labor (DOL) has issued an opinion letter addressing an issue that many employers have faced - whether an employee who provides computer help desk support is exempt from the minimum wage and overtime requirements of the Fair Labor Standards Act (FLSA).
https://www.dol.gov/agencies/whd/opinion-letters/flsa
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https://compensation.blr.com/guidance/DOL-Opinion-Letter-Information-technology-IT-suppo/
Compensation and Salary Articles. DOL Opinion Letter: Information technology (IT) support specialist under sections 13(a)(1) and 13(a)(17)
https://shrm.org/hr-today/news/hr-news/Pages/cms_019845.aspx
An unidentified employer in the health care industry sought the DOL’s opinion when the employer created the new position of IT support specialist, formerly classified as help-desk specialist.
https://www.kmm.com/articles-368.html
Nov 27, 2006 · The duties of the IT Support Specialist position at issue in the Opinion Letter primarily involved "[m]aintaining a computer system and testing by various systematic routines to see that a particular piece of computer equipment or computer application is working properly according to the specifications designed by others."
http://callaborlawblog.com/misclassification/computer-professional-exemption/specialists-entitled-overtime-pay/
Apr 24, 2013 · In October 2006, the United States Department of Labor (“DOL”) published an opinion letter concluding that the IT support specialist did not qualify for the administrative professional or computer professional exemptions. The DOL noted that the primary duty of the IT Support Specialist consisted of installing, configuring, testing, and troubleshooting computer applications, networks, and …
https://www.nechtriallaw.com/computer-help-desk-employees-are-not-exempt-from-federal-overtime-pay-requirements/
Jul 09, 2019 · In response to one employer, the Department of Labor (DOL) issued an opinion letter on this subject stating that based on the parameters submitted by the employer, the employer was not able to claim the administrative or computer employee exemption that would keep them from having to meet the federal requirements.
https://www.dol.gov/agencies/whd/opinion-letters/request/existing-guidance
The Wage and Hour Division maintains discretion regarding the appropriate signatory for all opinion letters. Opinion letters issued by the Administrator may be relied upon, pursuant to Section 10 of the Portal-to-Portal Act, 29 U.S.C. § 259, as a good faith defense to wage claims arising under the FLSA.
https://www.dol.gov/whd/opinion/search/index.htm?FLSA
US Department of Labor: WHD's mission is to enhance the welfare and protect the rights of American workers by enforcing employment laws. ... Please see Opinion Letter FLSA2018-17. FLSA. 1/16/2009. FLSA2009-35 * Volunteer fire company contracting for paid EMTs – joint employment and volunteer status ... Victim Assistant Specialist volunteering ...
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